TOFL/TESOL
Offline teaching experience: 10
Online teaching experience: 10
TEACHING
EXPERIENCE
2018 – Present Verbling Los Angeles, CA
Online English Teacher
2016 – 2017 A Plus Learning Center Los Angeles, CA
Chinese Teacher
2015 – 2016 U.S. Education Shenyang, China
English Teacher
2013 – 2014 U.S. Education Taipei, Taiwan
English Teacher
PROFESSIONAL
EXPERIENCE
01/09 – Present US Education Inc. Rosemead, CA
Sales/Marketing Director
• Develop and establishing relationship with various universities, individual education firms and corporation in China
• Building strong brand image and standard
• Developing accounts throughout China, currently with 25 locations
• Developed oversea language study program for Chinese students with Universities in United States
09/08- 12/08 Hyatt Regency Century Plaza Century City, CA
Gold Passport/ VIP Manager
• Manage Hyatt Gold Passport VIP Program
• Co-ordinate, in collaboration with Division and Department Heads, consistent levels of customer recognition and the delivery of personalized services to all guests
• Developed methods and standards to effectively and efficiently track guest history.
• Meet with key customers, confer recognition, gather preferences, encourage feedback and assist with all special requests guests may have
10/07- 09/08 Spa at Equinox Century City Hyatt Century City, CA
Spa Manager
• Manage a 20 treatment room full service spa and leading a team of 25 therapists and a total staff of 35.
• Responsible for all facets of the business, client experience, human resources, cost control, purchasing, efficiency and establishing and maintaining relationships with hotel partners (Century City Hyatt) and vendors.
• Maximizing profitability and delivering an unequaled spa experience for guests.
• Establish and communicate spa sales plan to management and staff.
• Established Spa Retail Program which increased retail sales by 50%.
• Developed Standard Operating Procedures with Department Heads and Spa Staff.
• Developed, implemented and monitored ongoing training programs.
• Created special marketing programs and promotions on a seasonal basis
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08/04 – 09/07 POLA Cosmetics America POLA KIREI Beverly Hills, CA
Manager of Salon Division
• Oversaw all areas of operation within the division which includes, developing, hiring, training, sales.
• Conducted annual performance reviews
• Developed and maintained store operation, policies, standards and staff training manuals & procedures
• Coordinated and developed sales promotion activities, which include seasonal sales, events and in-store promotions
• Developed marketing programs which support Spa revenue goals
• Meeting sales goals.
• Communication with all related vendors to ensure smooth delivery in all aspects.
• Quality control including service, cleanliness, and product usage.
• Prepared monthly financial reports and participate in the development of the annual budget.
• Maintain a high level of guest rapport and service.
06/01 – 07/04 Shiseido Cosmetics America, Perfumery Division Culver City, CA
Training Executive
• Managed 60+ accounts throughout United States
• Meeting sales goals, developing new accounts and advancing the existing stores
• Maintained business standards, achieving sales goals and meeting deadlines
• Created seminar manuals, workbooks and Power Point presentations
• Conducted seminars to train and review sales associates
• Coordinated PR events and new product launchings
• Managed budget expense